Online Program Policies

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Participants are expected to fully complete all work on the course platform in a thoughtful and timely manner. For most programs, this will mean meeting each week’s deadline to complete a module and fully answering questions posed therein. This helps ensure your cohort proceeds through the course at a similar pace and can take full advantage of social learning opportunities. A module is composed of a series of elements, such as faculty videos, simulations, reflections, or quizzes, designed to impart the learnings of the program. Some programs also have assignments that must be completed as part of your experience. International Teacher's Certificate Programme contain required quizzes, and an average score of 50% or greater is needed to earn a Certificate of Completion.

In addition to module and assignment completion, we expect participation in the social learning elements of the program by offering feedback on others’ reflections and contributing to conversations on the platform. Participants who fail to complete the program requirements will not receive a certificate and will not be eligible to retake the program.

More detailed information on individual program requirements will be communicated at the start of the program. No grades are assigned for course certificate programs. Participants will either be evaluated as complete or not complete.

These policies took effect for programs that started after February 1, 2022.

We understand your plans to join an LS Online program may change. We offer the opportunity to shift your enrollment, defer your enrollment, and withdraw from your program. Some additional policies apply if you are company-sponsored, so please review those details if they apply to you.

You may not defer or receive a refund if you are a company-sponsored participant enrolled in a program through your employer. If you wish to withdraw, please contact the appropriate representative at your company and they will inform LS Online. These restrictions do not apply if you completed an application, paid for the program yourself, and plan to request employer reimbursement – you are still eligible for deferrals and refunds in this case.

Shifting Your Enrollment: After admission to a LanguageStory Online program but before enrollment (completed payment), you may opt to shift your enrollment to a later program through the application form If the enrollment deadline to your program has passed and your application has expired, you will need to submit a new application to be considered for a future cohort.

Deferring Your Enrollment: Once you have enrolled and paid for a program, you may request a deferral of your enrollment by contacting our support team. We will enroll you in a later offering of the same program, subject to the policies below.

• You may request an enrollment deferral at any time before your program starts, and up to one week after the start of your program. Note that you will need to start the program over after deferring – no work you have completed will transfer to the later offering.
• You must defer to one of the next three offerings of the program in which you are enrolled. A list of upcoming offerings may be found on the program’s page on our website.
• You may only defer once. If you have previously deferred, you will not be eligible for an additional deferral or a refund. For this reason, please consider requesting a refund if your program has not started and you are uncertain about joining a later offering.

Withdrawals and Refunds: After enrolling in a program, you may request a withdrawal with refund up until 24 hours after the start of your program. Please note, this is 24 hours after the course materials become available, not after you log in. We encourage you to log in to your program as soon as it starts to confirm it will be a good fit for your learning needs. 

Once you have requested your withdrawal with refund, we will return funds to the payment method used while enrolling, minus a S$100 nonrefundable enrollment fee.

You may request a withdrawal without refund if you have completed less than half of your program. Withdrawing will allow you to apply and enroll in the program at a later time.

We understand unexpected life events happen. LanguageStory Online may make exceptions to our deadline, deferral, and withdrawal policies on a case-by-case basis.

Extreme life circumstances include, but are not limited to:

• Unexpected medical situation for you or a dependent
• Death of a family member
• Natural disaster or other large-scale event

Early and active communication is essential to help us support you during your life event. We expect you to make every reasonable effort to reach out to us within 2 weeks of your life event. Regardless of circumstances, no requests submitted more than 60 days from the final deadline of your course will be considered. To the extent you can do so, we encourage you to continue your coursework while any exception request is under review.

Participants who do not agree with a decision made on an exception, or any decision rendered by LanguageStory Online can submit a formal appeal. The appeals process will allow you to submit more information or documentation to provide additional context as to why you believe your exception decision should be changed. This appeal will be reviewed by an appeals committee at LanguageStory Online. Appeals decisions are considered final and we will only accept one appeal per exception or accommodation decision.

Effective 16, July 2022, participants who have enrolled in at least one qualifying LanguageStory Online program are eligible to receive a 30% discount on each subsequent qualifying program enrollment, regardless of completion or certificate status in the first purchased program. The discount is NOT valid for the first purchased program. Participants are only eligible to receive the discount after the withdrawal deadline (24 hours after the start of a program*) passes for their first purchased program. Participants enrolled in LS Online Free Business Lessons or programs that are part of a corporate learning package are NOT eligible to receive this discount.

Discounts are automatically applied to the Program Fee upon time of payment. Discounts are not available after you've submitted payment, so if you think you are eligible for a discount on a registration, please review this discount policy in detail before you submit any payment.

At this time, the discount is for 30% off of the Program Fee for only the programs listed below. Offer terms are subject to change.

• Essay Writing Skills and Publications
• Express Mandarin Course

Only one discount may be used per order.

Participants who are enrolling in discount-eligible cohorts as part of a corporate learning package are NOT eligible for any discount.

Participants deferring from discount-eligible cohorts to non-eligible cohorts will not retain the discount. 

You can’t redeem this discount for cash, and it can’t be transferred or sold. It’s void where prohibited by law.

*Please note, this is 24 hours after the program materials become available, not after you log in.